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FAQs ♡´・ᴗ・`♡

 

How do I get a custom sticker made?
If you're looking for custom stickers please either DM me on Instagram @chichistickers or email me at chichistickers@gmail.com

Custom designs and custom materials are available.
Custom materials include paper, Vinyl and magnetic.

 

Where do items ship from?
Items are designed, printed, cut and shipped directly from Melbourne, Australia

 

How much is shipping?
Shipping within Australia is $2.00 AUD for all orders under $15.00 AUD and free for orders over $30.00 AUD.
Shipping internationally is $5.00 AUD for all orders under $30.00 AUD and free for orders over $30.00 AUD.

 

How long does shipping usually take?
For orders within Australia shipping takes 2-6 business days depending on delivery address. More info can be found at https://auspost.com.au/sending/send-within-australia/compare-letter-services/regular-letters-cards

For international orders it depends on the country of delivery, further details can be found at https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/option/international/AU/US?fromPostcode=3021

*** See below for Covid Update

 

Which countries do you ship to?
We ship internationally


Which courier will deliver my order?
All our orders are fulfilled with AusPost letter service

 

I have a question about my order, how can I get in contact?
All inquiries should be directed to chichistickers@gmail.com

 

Can I exchange/refund an item?
No, all sales are final unless the item is faulty.

 

Can I change the address that my order is shipped to?
If your order has not yet been shipped, contact us ASAP with any changes you wish to make to your order.

♡´・ᴗ・`♡
If you have any questions contact us directly at chichistickers@gmail.com



***COVID UPDATE - DELIVERY DELAYS

AUSTRALIAN CUSTOMERS:
Due to being located in Victoria with stage 4 lock downs, AusPost is struggling a little more here than the rest of Australia.
Usually sending a letter within Victoria would take 2-3 business days and 3-4 business days for the rest of Australia.
AusPost has told people to anticipate a 3 day delay.

But Victorian customers have reported receiving their letters anywhere from 3 - 16 days.


INTERNATIONAL CUSTOMERS:
Due to the small number of flights the majority of international mail is now being sent via sea despite paying for air mail.
With additional delays in postal sorting centers due to the overload of items to post.
International customers are looking at significant delays.

Prior to Covid sending a letter from Australia to New Zealand would have taken 5 business days. Customers have reported receiving their stickers after 1 month of postage.

Postage prior to Covid to the USA was about 6 business days. The last update AusPost made regarding sending to the USA was in June with an expected delay of 5-7 weeks for items sent prior to June. 
Customers have reported receiving their items after 5-7 weeks from the date of sending.